Analisis Kualitas Website E-Government Dengan Menggunakan Metode E-Govqual Modifikasi

Bella Intani Mawadah

doi:10.26623/transformatika.v23i1.6912

Authors

Dian Prawira Tanjungpura University
Bella Intani Mawadah Tanjungpura University
Ilhamsyah Tanjungpura University

DOI:

https://doi.org/10.26623/transformatika.v23i1.6912

Keywords:

E-Government, Website LAPOR, E-Govqual, Analisis Regresi Linier Berganda

Abstract

The Electronic Government services provided by the government are always expected to function properly to provide optimal service quality according to organizational goals to meet community satisfaction. The Kubu Raya Regency Government created LAPOR website (People's Online Aspirations and Complaints Service), but community reports on website have not been fully followed up according to specified deadline and the rating display page does not provide information regarding website service ratings. This study aims to analyze quality of the Kubu Raya Regency LAPOR website using the modified E-Govqual method with variables of efficiency (EF), trust (TRS), reliability (RLB), citizen support (CS), and overall (OVR) on user satisfaction. Analysis of 100 data from respondents using the LAPOR website in Kubu Raya Regency used multiple linear regression analysis with 4 independent variables on 1 dependent variable through distributing questionnaires. There are 22 hypotheses in this study with the test results stating that 7 hypotheses have an influence and significant effect on user satisfaction with a quality value 82.6%. The results of the research conducted were to provide recommendations to the Kubu Raya Regency LAPOR website manager to improve the system on each indicator of the variables that have no significant effect on user satisfaction.

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