Evaluasi Kualitas Website Menggunakan Webqual 4.0 (Studi Kasus: Sistem Informasi Kebencanaan Kabupaten Boyolali)

Muhammad Rizky Ramadhan, Kristoko Dwi Hartomo

Abstract


This study aimed to measure the quality of the Disaster Mitigation Information System (Sikabi) belonging to the Regional Disaster Management Authority of Boyolali Regency. Quality tests are carried out to determine the quality and functionality of the system that functions optimally and can display accurate, easily accessible, and useful information for disaster mitigation in the region. The results of the study are useful for providing feedback to information system developers regarding the quality of the website usability aspect, the quality of the information presented, and the quality of the interactions provided as well as the user satisfaction at accessing the Disaster Information System website. This study uses the Webqual 4.0 method which has 4 assessment variables, namely in terms of usability (information quality), interaction service (interaction quality), and user satisfaction while accessing the website (overall impression). From the research results, the information quality variable has a sig value. 0,000 <0,05 which indicates that there is an influence of information quality on user satisfaction in using the Sikabi website. Therefore, we recommend improving the quality of the information displayed on the Sikabi website page.

Keywords


Webqual 4.0; user satisfaction; website quality

References


“Definisi Bencana - BNPB.” https://www.bnpb.go.id/definisi-bencana (accessed Apr. 28, 2021).

“944 bencana alam terjadi di Jateng periode Januari - Februari 2020 - ANTARA News.” https://www.antaranews.com/berita/1332446/944-bencana-alam-terjadi-di-jateng-periode-januari-februari-2020 (accessed Apr. 28, 2021).

“Pertamina dan Pemerintah Boyolali Sepakat Lakukan Mitigasi Bencana Alam – Koran BUMN.” https://koranbumn.com/2021/04/pertamina-dan-pemerintah-boyolali-sepakat-lakukan-mitigasi-bencana-alam/ (accessed Apr. 28, 2021).

“Bagaimana penyebaran informasi bencana di Indonesia tanpa Sutopo Purwo Nugroho - BBC News Indonesia.” https://www.bbc.com/indonesia/indonesia-48910426 (accessed Apr. 28, 2021).

A. D. Prayogo and M. Sutisna, “Pengaruh Kualitas Website (Webqual 4.0) Terhadap Penggunaan Kembali,” J. Ris. Bisnis dan Investasi, vol. 3, no. 2, p. 39, 2018.

C. Frisdiantara, K. Qamar, Y. Ardian, and E. F. Rahman, “The effect of website quality using webqual 4.0 method on student’s decision in registering at University of Kanjuruhan Malang,” Proc. Int. Conf. Ind. Eng. Oper. Manag., vol. 0, no. March, pp. 2057–2062, 2020.

A. W. Soejono, A. Setyanto, and A. F. Sofyan, “Evaluasi Usability Website UNRIYO Menggunakan System Usability Scale (Studi Kasus: Website UNRIYO),” J. Teknol. Inf., vol. XIII, no. 1, pp. 29–37, 2018.

R. Pamungkas, “Teori dan Implementasi Pemrograman WEB, 1 ed., no. 1. Madiun: Unipma Press, 2018,” vol. 4, no. November, p. 2018, 2018.

R. Pamungkas, “Perancangan Sistem Informasi Pembayaran Administrasi SMK Negeri 1 Jiwan,” Intensif, vol. 1, no. 2, p. 129, 2017.

I. S. Utami, Winarno, and H. Setiadi, “Analysis the Effect of Website Quality on User Satisfaction with the WebQual 4.0 Method and Importance-Performance Analysis (IPA) (Case Study: SPMB Sebelas Maret University’s Website),” J. Phys. Conf. Ser., vol. 1842, no. 1, pp. 0–8, 2021.

D. Napitupulu, “Analysis of factors affecting the website quality based on WebQual approach (study case: XYZ University),” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 7, no. 3, pp. 792–798, 2017.

D. Rahayu, E. Utami, and E. T. Luthfi, “Analysis of Quality from Users Perspective for Develop Website,” J. Phys. Conf. Ser., vol. 1140, no. 1, 2018.

I. Fitriah, S. H. Wijoyo, and B. S. Prakoso, “Evaluasi Kualitas Website Perpustakaan Universitas Brawijaya Menggunakan Metode Webqual 4 . 0 Dan Importance Performance Analysis ( Studi Pada Perpustakaan Universitas Brawijaya ),” vol. 4, no. 11, pp. 3795–3803, 2020.

R. Pamungkas and S. Saifullah, “Evaluasi Kualitas Website Program Studi Sistem Informasi Universitas PGRI Madiun Menggunakan Webqual 4.0,” INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 3, no. 1, p. 22, 2019.

E. S. Agnes Manik, Irma Salamah, “Metode Webqual 4.0 Untuk Evaluasi Kualitas Website Politeknik Negeri Sriwijaya,” Embroidery, vol. 63, no. May-june, pp. 24–27, 2012.

F. Rohman and D. Kurniawan, “Pengukuran Kualitas Website Badan Nasional penanggulangan Bencana Menggunakan Metode Webqual 4.0,” Ilmu Pengetah. dan Teknol. Komput., vol. 3, no. 1, pp. 31–38, 2017.

Barnes S, Vidgen R, "An Integrative Approach to the Assesement of E-Commerce Quality,"Journal of Electronic Commerce Research., vol. 3, no. 3, 2002




DOI: http://dx.doi.org/10.26623/transformatika.v19i2.4195

Refbacks

  • There are currently no refbacks.


| View My Stats |

Jurnal Transformatika : Journal Information Technology by Department of Information Technology, Faculty of Information Technology and Communication, Semarang University is licensed under a Creative Commons Attribution 4.0 International License.