Implementasi Aplikasi ULTIMA, Nilai Inti Perusahaan, dan Beban Kerja Terhadap Kinerja Karyawan

Samsul Bahri; Cahyani Tunggal Sari Sari; Achmad Junaidi

doi:10.26623/slsi.v24i3.15457

Authors

Samsul Bahri Universitas Sains Teknologi Ekonomi Digital Indonesia
Cahyani Tunggal Sari Sari Universitas Sains Teknologi Ekonomi Digital Indonesia
Achmad Junaidi Universitas Sains Teknologi Ekonomi Digital Indonesia

DOI:

https://doi.org/10.26623/slsi.v24i3.15457

Abstract

Transformasi digital mendorong organisasi mengimplementasikan aplikasi internal untuk meningkatkan efektivitas kerja dan kinerja karyawan. Penelitian ini bertujuan menganalisis pengaruh penggunaan Aplikasi ULTIMA dan kualitas layanan internal terhadap kinerja karyawan dengan menguji peran mediasi nilai inti perusahaan dan beban kerja. Penelitian menggunakan pendekatan kuantitatif dengan metode Structural Equation Modeling–Partial Least Squares (SEM-PLS) menggunakan SmartPLS 4. Data diperoleh dari 96 responden melalui probability sampling pada salah satu perusahaan penyedia layanan teknologi informasi dan komunikasi di Indonesia. Hasil penelitian menunjukkan bahwa penggunaan Aplikasi ULTIMA dan kualitas layanan internal tidak berpengaruh langsung terhadap kinerja karyawan. Sebaliknya, nilai inti perusahaan dan beban kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Penggunaan Aplikasi ULTIMA berpengaruh positif terhadap beban kerja, sedangkan kualitas layanan internal berpengaruh positif terhadap nilai inti perusahaan dan beban kerja. Nilai inti perusahaan memediasi hubungan kualitas layanan internal terhadap kinerja karyawan, sedangkan beban kerja memediasi hubungan penggunaan Aplikasi ULTIMA dan kualitas layanan internal terhadap kinerja karyawan. Keterbatasan penelitian terletak pada objek tunggal dan desain cross-sectional. Penelitian mendatang disarankan memperluas objek, responden, dan variabel penelitian untuk menguji generalisasi temuan.

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