Pengaruh karakteristik individu, beban kerja dan stres kerja terhadap kinerja pegawai yang dimediasi kepuasan kerja

Luthfi Azhar, Pahlawasjah Harahap, Rohmini Indah Lestari

Abstract


Penelitian ini bertujuan untuk mengetahui peran kepuasan kerja dalam memediasi pengaruh karakteristik individu, beban kerja, dan stres kerja terhadap kinerja pegawai Pengadilan Tinggi Semarang. Penelitian ini termasuk dalam penelitian kuantitatif dengan jenis explanatory research. Jenis data yang digunakan ialah data primer dari kuesioner yang dibagikan kepada seluruh pegawai Pengadilan Tinggi Semarang sebanyak 128 orang. Teknik analisis yang digunakan dalam penelitian ini adalah Partial Least Square-Structural Equation Modelling (PLS-SEM) dengan pendekatan WarpPLS. Pengujian hipotesis dilakukan dengan metode resampling Bootstrap yang dikembangkan oleh Geisser & Stone, sedangkan statistik ujinya ialah statistic t atau uji t. Hasil penelitian ini menunjukkan bahwa kepuasan kerja berhasil menjadi mediasi antara karakteristik individu, beban kerja, dan stress kerja terhadap kinerja pegawai Pengadilan Tinggi Semarang.

This study aims to determine the role of job satisfaction in mediating the influence of individual characteristics, workload, and work stress on the performance of Semarang High Court employees. This research is included in the quantitative research with the explanatory research type. The type of data used is primary data from questionnaires distributed to all 128 employees of the Semarang High Court. The analysis technique used in this study is Partial Least Square-Structural Equation Modeling (PLS-SEM) with the WarpPLS approach. Hypothesis testing was carried out using the Bootstrap resampling method developed by Geisser & Stone, while the test statistic was the t statistic or t-test. The results of this study indicate that job satisfaction mediates between individual characteristics, workload, and work stress on the performance of Semarang High Court employees.


Keywords


employee performance; individual characteristics; job satisfaction; workload; work stress

Full Text:

PDF

References


Abang R, N. N. (2018). Pengaruh Beban Kerja terhadap Kinerja Tenaga Kependidikan pada Kantor Rektorat Universitas Nusa Cendana Kupang. Journal Of Management (SME’s), 7(2), 225–246.

Afrizal, P. R., Al Musadieq, M., & Ruhana, I. (2014). Pengaruh Konflik Kerja dan Stres Kerja Terhadap Kepuasan Kerja (Studi Pada Karyawan PT. Taspen (Persero) Cabang Malang. Jurnal Administrasi Bisnis (JAB), 8(1), 1–10.

An, J., Liu, Y., Sun, Y., & Liu, C. (2020). Impact of Work–Family Conflict, Job Stress and Job Satisfaction on Seafarer Performance. International Journal of Environmental Research and Public Health, 17(7). https://doi.org/10.3390/ijerph17072191

Bruggen, A. (2015). An empirical investigation of the relationship between workload and performance. Management Decision, 53(10), 2377–2389. https://doi.org/10.1108/MD-02-2015-0063

Dharmanegara, I. B. A., Wayan Sitiari, N., & Dewa Gde Ngurah Wirayudha, I. (2016). Job Competency and Work Environment: the effect on Job Satisfaction and Job Performance among SMEs Worker Nurwat ii Husin T he Impact of Organizat ional Commit ment , Mot ivat ion and Job Sat isfact ion on Civil Servant Job Perf… Job Competency and Work Environment: the effect on Job Satisfaction and Job Performance among SMEs Worker. IOSR Journal of Business and Management (IOSR-JBM), 18, 19–26. https://doi.org/10.9790/487X-18121926

Difayoga, R., & Yuniawan, A. (2015). Pengaruh Stres Kerja, Kepuasan Kerja, dan Lingkungan Kerja Terhadap Kinerja Perawat (Studi pada RS Panti Wilasa Citarum Semarang). Diponegoro Journal of Management, 4(1), 1–10.

Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144–150. https://doi.org/10.1016/j.iedeen.2019.05.001

Emiyati, L., Rochaida, E., & Tricahyadinata, I. (2020). Pengaruh Karakteristik Individu dan Motivasi Intrinsik Terhadap Komitmen Afektif dan Kinerja Pegawai. The Manager Review : Jurnal Ilmiah Ilmu Manajemen Dan Bisnis, 2(1), 15–24.

Foy, T., Dwyer, R. J., Nafarrete, R., Hammoud, M. S. S., & Rockett, P. (2019). Managing job performance, social support and work-life conflict to reduce workplace stress. International Journal of Productivity and Performance Management, 68(6), 1018–1041. https://doi.org/10.1108/IJPPM-03-2017-0061

Grobelna, A. (2019). Effects of individual and job characteristics on hotel contact employees’ work engagement and their performance outcomes: A case study from Poland. International Journal of Contemporary Hospitality Management, 31(1), 349–369. https://doi.org/10.1108/IJCHM-08-2017-0501

Hanafi, A. (2016). The Influence of Individual Characteristic and Organization Climate on Job Satisfaction and Its Impact on Employee Performance.

Hayati Nasution, E., Musnadi, S., & Faisal. (2018). Faktor-Faktor yang Mempengaruhi Kepuasan Kerja dan Dampaknya terhadap Kinerja Pegawai Kanwil Direktorat Jenderal Kekayaan Negara Aceh. Jurnal Magister Manajemen Fakultas Ekonomi Dan Bisnis Unsyiah, 2(1), 123–124.

Hoboubi, N., Choobineh, A., Kamari Ghanavati, F., Keshavarzi, S., & Akbar Hosseini, A. (2017). The Impact of Job Stress and Job Satisfaction on Workforce Productivity in an Iranian Petrochemical Industry. Safety and Health at Work, 8(1), 67–71. https://doi.org/10.1016/j.shaw.2016.07.002

Jalil, S. W., Achan, P., Mojolou, D. N., & Rozaimie, A. (2015). Individual Characteristics and Job Performance: Generation Y at SMEs in Malaysia. Procedia - Social and Behavioral Sciences, 170, 137–145. https://doi.org/10.1016/j.sbspro.2015.01.023

Jamal, M. (2005). Burnout among Canadian and Chinese employees: a cross-cultural study. European Management Review, 2(3), 224–230. https://doi.org/10.1057/palgrave.emr.1500038

James, G. (2012). Perilaku Organisasi. Erlangga.

Ketut Sudiarditha, I. R., & Margaretha, L. (2019). Study of Employee Performance: Workload on Job Satisfaction and Work Stress. https://doi.org/10.21009/econosains.0171.04

Kridharta, D., & Rusdianti, E. (2017). The Influence of Individual Characteristic , Organizational Commitment , and Work Satisfaction to Employee Performance with Motivation as Intervening Variable. Jurnal Riset Ekonomi Dan Bisnis, 10(3), 60–76.

Lannoo, S., & Verhofstadt, E. (2016). What drives the drivers? Predicting turnover intentions in the Belgian bus and coach industry. Transportation Research Part A: Policy and Practice, 91, 251–259. https://doi.org/10.1016/j.tra.2016.06.024

Lie, D., Nainggolan, N. T., & Nainggolan, L. E. (2021). Analysis of the Effects of Work Discipline and Individual Characteristics on Employee Performance. JURISMA : Jurnal Riset Bisnis & Manajemen, 11(1), 33–50. https://doi.org/10.34010/jurisma.v11i1.4448

Mangkunegara, A. P., & Waris, A. (2015). Effect of Training, Competence and Discipline on Employee Performance in Company (Case Study in PT. Asuransi Bangun Askrida). Procedia - Social and Behavioral Sciences, 211, 1240–1251. https://doi.org/10.1016/j.sbspro.2015.11.165

Melly, C., Wagey, A., & Mandey, S. L. (2018). Pengaruh Karakteristik Individu, Karakteristik Pekerjaan dan Gaya Kepemimpinan terhadap Kepuasan Kerja dalam Meningkatkan Kinerja Pegawai. Jurnal Riset Bisnis Dan Manajemen, 6(4), 357–368.

Mustapha, N., & Yu Ghee, W. (2013). Examining Faculty Workload as a Single Antecedent of Job Satisfaction among Higher Public Education Staff in Kelantan, Malaysia. Business and Management Horizons, 1(1), 10. https://doi.org/10.5296/bmh.v1i1.3205

Nasution, A. E., & Lesmana, M. T. (2019). The Influence of Organizational Culture and Individual Characteristic on Employee Job Satisfaction at PT. Garuda Indonesia (Persero) Tbk Medan. Journal of International Conference Proceedings, 2(3), 321–328. https://doi.org/10.32535/jicp.v2i3.677

Omar, M. S., Rafie, N., & Ahmad Selo, S. (2020). Job Satisfaction Influence Job Performance Among Polytechnic Employees. International Journal of Modern Trends in Social Sciences, 3(14), 39–46. https://doi.org/10.35631/ijmtss.314003

Padmanabhan, S. (2021). The impact of locus of control on workplace stress and job satisfaction: A pilot study on private-sector employees. Current Research in Behavioral Sciences, 2. https://doi.org/10.1016/j.crbeha.2021.100026

Pamungkas, R. A., Ruga, F. B. P., Kusumapradja, R., & Kusumapradja, R. (2022). Impact of Physical Workload and Mental Workload on Nurse Performance: A Path Analysis. International Journal of Nursing and Health Services (IJNHS), 5(2), 219–225. https://doi.org/10.35654/ijnhs.v5i2.604

Patta, M., & Firman, A. (2021). Pengaruh Komitmen Organisasi dan Beban Kerja terhadap Kinerja Melalui Motivasi Kerja Pegawai Kantro Kelurahandi Kecamatan Bontoharu Kabupaten Kepulauan Selayar. Jurnal Magister Manajemen Nobel Indonesia, 2, 686–697.

Radito, T. ., L.T, N. L., Prapti, M. S., & Mursidi, I. (2022). Efek mediasi kepuasan kerja dan pengaruh stres kerja terhadap kinerja. Jurnal Solusi, 17(1), 45–60.

Ramlawati, R., Trisnawati, E., Yasin, N. A., & Kurniawaty, K. (2021). External alternatives, job stress on job satisfaction and employee turnover intention. Management Science Letters, 511–518. https://doi.org/10.5267/j.msl.2020.9.016

Saifuddin, M. H., & Claudia, M. (2021). Analisis Pengaruh Beban Kerja dan Corporate University Training Terhadap Kinerja Karyawan. Jurnal Sosial Teknologi, 1(10), 157–170.

Sánchez-Beaskoetxea, J., & Coca García, C. (2015). Media image of seafarers in the Spanish printed press. Maritime Policy and Management, 42(2), 97–110. https://doi.org/10.1080/03088839.2014.925593

Sumiyati, S., Widjajanta, B., Masharyono, M., & Izzati, S. N. (2020). An Analysis of Workload and Job Stress on Employee Job Performance. Proceedings of the 5th Global Conference on Business, Management and Entrepreneurship (GCBME 2020), 222–226. https://doi.org/10.2991/aebmr.k.210831.044

Thoha, M. (2003). Perilaku Organisasi : Konsep Dasar dan Aplikasinya. PT. Raja Grafindo Persada Jakarta.

Wahyudi, A., Ngumar, S., Suryono, B., & Tinggi Ilmu Ekonomi Indonesia, S. (2019). Faktor-faktor yang mempengaruhi kinerja manajerial perangkat desa (studi pada perangkat desa di kabupaten sumbawa). AKUNTABEL, 16(2), 2019–2143.

Wartono, T. (2017). Pengaruh Stres Kerja Terhadap Kinerja Karyawan. Jurnal Ilmiah Prodi Manajemen Universitas Pamulang, 4(2), 41–55. https://doi.org/10.37888/bjrm.v1i2.90

Waruwu, A. A. (2018). Pengaruh Kepemimpinan, Stres Kerja, dan Konflik Kerja terhadap Kepuasan Kerja serta Dampaknya kepada Kinerja Pegawai Sekretariat DPRD Provinsi Sumatera Utara. Jurnal Manajemen Tools, 10(2).

Wu, F., Ren, Z., Wang, Q., He, M., Xiong, W., Ma, G., Fan, X., Guo, X., Liu, H., & Zhang, X. (2021). The relationship between job stress and job burnout: the mediating effects of perceived social support and job satisfaction. Psychology, Health and Medicine, 26(2), 204–211. https://doi.org/10.1080/13548506.2020.1778750

Yozgat, U., Yurtkoru, S., & Bilginoğlu, E. (2013). Job Stress and Job Performance Among Employees in Public Sector in Istanbul: Examining the Moderating Role of Emotional Intelligence. Procedia - Social and Behavioral Sciences, 75, 518–524. https://doi.org/10.1016/j.sbspro.2013.04.056

Yuen, K. F., Loh, H. S., Zhou, Q., & Wong, Y. D. (2018). Determinants of job satisfaction and performance of seafarers. Transportation Research Part A: Policy and Practice, 110, 1–12. https://doi.org/10.1016/j.tra.2018.02.006




DOI: http://dx.doi.org/10.26623/jreb.v16i1.6395

Refbacks

  • There are currently no refbacks.


Editor's Address :
Gedung O  Magister Management Program of Universitas Semarang.
Jl.Soekarno-Hatta, Tlogosari. Semarang, Jawa-Tengah,  Telp: 024-6702757; Fax: 024-6702272,  e_mail: jreb@usm.ac.id
 
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.