E. A. . Prasetyo, F. . Handayani, Anisa, and M. Mahpur, “Toxic Work Culture and Power Imbalance: A Qualitative Psychososial Study In the Contact Center Industry”, PHILANTHROPY, vol. 9, no. 2, pp. 169–183, Oct. 2025, doi: 10.26623/philanthropy.v9i2.12506.