Rusdianti, Endang, Sri Purwantini, dan Paulus Wardoyo. “KEPUASAN NASABAH TERHADAP KUALITAS LAYANAN BNI e BANKING”. Jurnal Dinamika Sosial Budaya 18, no. 2 (Agustus 9, 2017): 226–240. Diakses Agustus 11, 2026. https://journals.usm.ac.id/index.php/jdsb/article/view/572.