RUSDIANTI, Endang; PURWANTINI, Sri; WARDOYO, Paulus. KEPUASAN NASABAH TERHADAP KUALITAS LAYANAN BNI e BANKING. Jurnal Dinamika Sosial Budaya, [S. l.], v. 18, n. 2, p. 226–240, 2017. DOI: 10.26623/jdsb.v18i2.572. Disponível em: https://journals.usm.ac.id/index.php/jdsb/article/view/572. Acesso em: 3 jul. 2026.