The Implementation Of Kaizen To Improve After Sales Service In General Repair (GR) Workshop Of PT. Nasmoco Kaligawe Semarang
Abstract
Keywords
Full Text:
PDFReferences
Bodgan, Robert and Biklen.(1992). Qualitative research for education and
introduction to theory and methods. Boston: Allyn and Bocon.inc
Dharmmesta, B.S. .(1999). Loyalitas Pelanggan: Sebuah Kajian Konseptual
Sebagai Panduan Bagi Penalty, Jurnal Ekonomi dan Bisnis Indonesia, Vol. 14, No. 3. Pp. 73-88.
Edilius dan Sudarsono.(1994). ManajemenKoperasi Indonesia. Jakarta : Rineka
Cipta
Garcia-Sabater, J.J., & Marin-Garcia, J.A. (2011). Can we still talk about
continuous improvement? Rethinking enablers and inhibitors for successful implementation. International Journal Technology Management, 55, 28-42.
Hani, T. H. (2001). Manajemen Personalia dan Sumber Daya Manusia.
Yogyakarta : BPFE.
Hasibuan, Malayu.(2006). Manajemen Dasar, Pengertian, dan Masalah. Jakarta :
Bumi Aksara.
Hasibuan, M.S.P. (2001). Manajemen sumber daya manusia.Jakarta :
BumiAksara.
H.B. Sutopo.(2002). Pengantar penelitian Kualitatif. Surakarta: Universitas
Sebelas Maret.
H.B. Sutopo.(2006). Metodologi Penelitian Kualitatif : Dasar Teori dan
Terapannya dalam Penelitian. Surakarta: Universitas Sebelas Maret
Hitoshi Takeda.(2006). The Synchronized Production System : Going Beyond Just
in-Time Through Kaizen. London : Kogan Page London and Philadephia.
Imai, M. (1986). Kaizen: The Key to Japan s Competitive Success. New York:
McGraw-Hill.
Imai, Masaaki. (1991). Kaizen : The Key to Japan's Competitive Success.
Singapore : McGraw- Hill International.
Imai, Masaaki. (1998). Genba Kaizen : Pendekatan Akal Sehat, Berbiaya Rendah
Pada Manajemen. Jakarta : Pustaka Brinaman Pressindo.
Imai, Masaaki & Brian Heymans.(2000). Collaborating for Change: Gemba
Kaizen. San Francisco : Berrett-Koehler Publishers. Singapore : McGraw-Hill International.
Japan Human Relations Association.(1997). Kaizen Teian 1 : Developing Systems
for Continuous Improvement Through Employee Suggestions. New York : Productivity Press.
Japan Human Relations Association. (1997). Kaizen Teian 2 : Guiding
Continuous Improvement Through Employee Suggestions. New York : Productivity Press.
K, D., II, S., & Smalley, A. (2008). Understanding A3 Thinking: A
CriticalComponent of Toyota s PDCA Management System. New York, NY:Productivity Press.
Kotler, P. .(2000). Marketing Management, The Millenium Edition. New Jersey :
Prentice Hall International, Inc.
Liker, J. K. (2006). The Toyota Way. Jakarta : Erlangga.
Mangkunegara, Anwar. (2006). Manajemen Sumber Daya Manusia.Bandung :
Remaja Rosdakarya.
Mowen, J.C. dan M. Minor.(1998).Consumer Behavior, 5th Ed. Upper Saddle
River. NJ: Prentice Hall,Inc.
Ohno, Taiichi (1998). Toyota Production System.Productivity Press. Hlm. 8.
ISBN 0915299.14-3
Palmer,V.S. (2001). Inventory Management Kaizen. Proceedings of 2nd
International Workshop on Engineering Management for Applied Technology, Austin, USA. 55-56.
Pullin, J.(2005).Room for improvement.Professional Engineering,18(15), 3
Rangkuti, Freddy.(2002). Measuring Customer Satisfaction (CetakanKetiga).
Jakarta: PT Gramedia Pustaka Utama.
Robinson, A.G., & Schroeder, D.M. (2004). Ideas are free: How the idea
revolution is liberating people and transforming organizations. USA : Berrett-Koehler Publishers.
Sumakmur.(1993). Keselamtan dan Pencegahan Kecelakaan. Jakarta: Haji
Masagung.
Titu, M. A., Oprean, C., & Grecu, D. (2010). Applying the Kaizen Method and the
S Technique in the Activity of Post-sale Services in the Knowledge-based Organization. Proceedings of the International Multi Conference of Engineers and Computer Scientists, 3, pp. 1-5.
Tjiptono,Fandy.(1997).Strategi Pemasaran, Edisi 1.Yogyakarta: Andi.
Tjiptono, Fandy.(2000). Manajemen jasa, Edisi Pertama. Yogyakarta: Andi
Offset.
Tjiptono, Fandy.(2008). Strategi Bisnis Pemasaran. Yogyakarta: Andi.
Wescott, R. (2005). The Certified Manager of Quality / Organizational
Excellence Handbook (3rd ed.). Milwaukee, WI : Quality Pres.
DOI: http://dx.doi.org/10.26623/ebsj.v3i1.1492
Refbacks
- There are currently no refbacks.
Copyright (c) 2019 Economics and Business Solutions Journal
Economics and Business Solutions Journal
Published by :
Faculty of Economics, Semarang University
Soekarno Hatta Street, Tlogosari Kulon, Pedurungan
Semarang City, Central Java - Indonesia
P-ISSN : 2580-6084
E-ISSN : 2580-8079
Email : jseb@usm.ac.id